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Business Introduction

Amazon Operations Service, Prime Pilot

Prime Pilot is a specialized Amazon operations service designed for brands that face challenges in entering Amazon or find it difficult to manage the platform independently. Rather than simply offering logistics or certification support, the goal is to help brands successfully enter and grow steadily within the Amazon market.

This service enables fast onboarding and stable operation for brands that have faced delays due to Amazon’s entry barriers, and supports global expansion based on early success in North American Amazon platforms such as the U.S. and Canada.

Prime Pilot Process

  • STEP 1

    Amazon Onboarding Support

    We support the full account setup process, including creating a seller account, configuring Seller Central settings, and assigning SUPC access for smooth onboarding.

  • STEP 2

    Country-Specific Certification (FDA / HC / MHLW)

    Based on product type, we connect you with certified partners for necessary certifications such as FDA (USA), Health Canada, and MHLW (Japan).

  • STEP 3

    Product Listing & SEO Optimization

    We design and register optimized product detail pages, using keyword-based SEO, A+ content creation, and custom thumbnail designs to enhance visibility and engagement.

  • STEP 4

    Integration with Captain FBA

    We link with Captain FBA's system to manage FBA shipments, 3PL services, and international express logistics for efficient fulfillment.

  • STEP 5

    Marketing & Advertising

    We manage Amazon In-App ads, seasonal promotions like Prime Day or Black Friday, and run campaigns to boost exposure and conversions.

  • STEP 6

    Review & Customer Service Management

    We monitor reviews, respond to customer inquiries, and handle claims and returns to ensure ongoing operational stability.

  • Amazon Onboarding Support

    We provide end-to-end onboarding support—from seller account creation and Seller Central setup to product listing preparation—ensuring even first-time brands can enter Amazon with ease.

  • Country-Specific Certification

    Through our expert network, we facilitate certifications from key regulatory bodies such as the U.S. FDA, Health Canada, and Japan’s MHLW. Our support includes practical guidance on labeling, ingredient disclosures, and required documentation to align with Amazon listing requirements.

  • Product Listing & SEO Optimization

    We highlight your brand's strengths through strategic store planning, thumbnail design, A+ content creation, and keyword research. By aligning with Amazon’s search algorithm, we create SEO-optimized product pages that drive higher conversion.

  • Integration with Captain FBA

    Our dedicated Captain FBA logistics center handles everything from FNSKU labeling to warehouse inbounding and outbound setup in Seller Central. We manage the full pipeline—from certification to FBA logistics to sales activation—in one seamless flow.

  • Marketing & Advertising

    We develop customized marketing plans that include Amazon In-App ads, Sponsored Products, and brand campaigns tailored to your budget and target audience. We also support seasonal promotions like Prime Day and Black Friday, and manage initial review generation, coupon campaigns, and keyword bidding strategies.

  • Review & Customer Service Management

    We monitor and respond to customer reviews, manage feedback and ratings, and handle issues such as listing errors and order problems within Seller Central. Our services help maintain brand trust and ensure ongoing operational stability.